Refund Policy

Last updated: 5th Feb 2026

Please read this policy carefully before making a purchase or commissioning artwork.

Commissions

Due to the bespoke and time-intensive nature of commissioned artwork, all commissions are non-refundable.

A 40% deposit is required to secure your commission and cover time, planning, and materials. This deposit is non-refundable under any circumstances.

Once a commission has been approved and started, no refunds will be issued, including if you change your mind or no longer wish to proceed.

Completed Artwork

The remaining balance for commissioned work is due upon completion and must be paid before the artwork is shipped or delivered.

Prints & Non-Commission Items

If you offer non-commission items such as prints, refunds or exchanges may be considered only if:

The item arrives damaged, or
There is a fault with the item

Any issues must be reported within 48 hours of delivery, with clear photographs provided.

Refunds will not be issued for:

Change of mind
Incorrect address provided by the buyer
Delays caused by postal or courier services

Shipping Issues

If your order arrives damaged, please contact us as soon as possible so the issue can be resolved. Replacement or refund decisions will be made on a case-by-case basis.

Contact

If you have any questions about this Refund Policy, please get in touch: